We have a huge problem. We have been going to this garage for donkey's years and thought they were wonderful. However, they quoted us $1500 for a job the VW dealership charges $1072 and they just charged us $165 for a job the VW dealership charges $150.00. What happened?
Jacqueline: At Gages Lake Auto we take pride in our continuing record of providing excellent service and customer satisfaction with every repair. We apologize that you had an experience that was anything short of that goal. After reviewing this interaction we discovered that we indeed made a mistake in quoting this service. Our newest Service Advisor made an error and we didn't catch it before it was presented to you. We have valued you as a client since 2016 and would very much like to discuss how we can make it right. We have reached out to James over the past few days with no success. Please contact us at your earliest convenience so we can hopefully begin to earn back your trust.
- Gages Lake Auto